Escalera de Resolución de Conflictos

Qué cubrir

• Which kinds of conflict do we name — at least interpersonal, role-based, structural and ethical?
• Which situations are safety-critical, and what changes for them?
• For each kind: how do we recognise it, how quickly must we respond, and which path does it take?
• For each kind: what gets written down? (Who may read it is its own question.)
• What happens when a conflict is put in the wrong kind, or nobody classifies it?

Ejemplos

We name five kinds of conflict: between people, about a role, about our rules or structures, about a breach of our agreements, and safety-critical. A conflict is safety-critical whenever someone credibly fears for their safety or is being coerced; it skips the early steps and our safety measures apply at once. Everyday conflicts get a reply within 14 days and start with a private conversation; the others start with the conflict coordinator, who records the kind and the reason. A conflict nobody has classified within a week is reviewed as a process failure.

Ejemplos, no recomendaciones. Sus respuestas serán las suyas.

Qué cubrir

• For each step, from a private conversation to a governance decision: who is involved, what happens, and how long does it take?
• How is a conflict raised, written down and acknowledged — and how are the other people involved told and invited to take part?
• When does a conflict move up to the next step, and can either side ask for that themselves?
• When nothing else resolves it, how does it reach a decision through our Decision Matrix — with no shortcut around it?
• How do we make sure anyone can use the ladder, whatever their standing, seniority or friendships?
• What do we do when a conflict is being ignored or quietly buried? (Non-response and deadlock, choosing a facilitator, and who may read the records are their own questions.)

Ejemplos

Step 1: the people involved talk privately within two weeks. Step 2: either may ask for a facilitator, who hosts a conversation within three weeks. Step 3: either may open a written case with the Conflict Coordinator, who logs and acknowledges it within 7 days and invites the other side. Step 4: a panel of three members hears both sides and recommends within 30 days. Step 5: the Full Members decide under the Decision Matrix. Any member may start or move up the ladder; leaving a known conflict unaddressed is a breach.

Ejemplos, no recomendaciones. Sus respuestas serán las suyas.

Qué cubrir

• If someone does not respond: how many reminders do they get, over how long, before silence counts as non-resolution — and what happens next?
• If someone withdraws partway through: how is the other side told, and may they close the matter or ask for a written summary?
• When someone withdraws, what happens to any accountability matter that is still open?
• When we are stuck, how is the deadlock written down and taken to a governance decision?
• How does someone object that the process itself went wrong, where is that logged, and when does it lead to a review of this ladder?

Ejemplos

If someone does not reply within 14 days, the facilitator sends a second notice with 14 more days; continued silence counts as non-resolution and the case moves up a step. If someone withdraws, the other party is told within 7 days and may close the matter or ask for a written summary; any open accountability matter continues. A written-up deadlock goes to the Full Members. Objections to the process go in the conflict log, and three in one year start a review of this ladder.

Ejemplos, no recomendaciones. Sus respuestas serán las suyas.

Qué cubrir

• Who facilitates by default — which role in our Role Registry?
• When the facilitator is involved in the conflict, or close to one side, who chooses a neutral substitute and how?
• How can either side decline a facilitator, and what reason do they have to give?
• When may we bring in someone from outside, who has to agree, and who pays?

Ejemplos

The Conflict Steward named in the Role Registry facilitates by default. If they are a party, or share a household with one, each party names one member and those two choose a neutral facilitator together. Either party may decline a facilitator by stating a conflict of interest, and a replacement is found within 10 days. If both parties agree, we invite an external mediator, paid from the shared fund.

Ejemplos, no recomendaciones. Sus respuestas serán las suyas.

Qué cubrir

• Which steps are fully confidential, and who may see the records during them?
• When a conflict reaches a governance decision, what is the least the Full Members need to know — and are the people involved told before anything is shared?
• Who holds the records, for how long, and how are they destroyed?
• What may participants tell people outside the process, and whose consent changes that?

Ejemplos

Steps 1 to 4 are fully confidential: only the parties and the facilitator may see the notes. If a case reaches the Full Members, they receive only what they need to decide — what the conflict is about, which steps were tried, and the options — and the parties see that summary three days before it is shared. The facilitator keeps the records for three years after the case closes, then deletes them. No participant may discuss the case outside the process without the written consent of all parties.

Ejemplos, no recomendaciones. Sus respuestas serán las suyas.

Qué cubrir

• What extra protection applies when the people in a conflict do not have equal power — for example independent facilitation, or a separate way to raise it?
• When someone is not safe, what may we do at once, before the process ends — and who decides?
• How do we make sure safety comes before participation rights, roles and convenience?

Ejemplos

When the people in a conflict have unequal power — a role holder and a newer member, say — the less powerful person may raise it with an outside facilitator instead of our conflict steward, and the role holder's authority over them is paused while it runs. If someone credibly reports being unsafe, any two stewards may at once separate the people involved, restrict access to shared spaces or suspend a role for up to 14 days, before the process ends. Safety comes first, even when it costs someone a role or is inconvenient.

Ejemplos, no recomendaciones. Sus respuestas serán las suyas.